Information
Frequently asked questions
Direct answers about appointments, communication, and the limits of online care.
Are appointments in person?
No. Clinic appointments are provided online through Google Meet.
Can symptoms or medication be discussed on WhatsApp?
No. WhatsApp is used for booking, payment, links, and administrative notices. Assessment, treatment, and medication review take place during scheduled appointments.
How long is a session?
Sessions are normally 40 minutes, counted from the scheduled start time.
Is every condition suitable for online care?
No. Some conditions require examination, monitoring, or immediate in-person intervention. View emergency and urgent-help contacts.
Can medication be changed between sessions by message?
No. Medication changes require an appropriate medical review.