Online care is not an emergency department. Immediate risk to self or others, acute psychosis, severe agitation, intoxication or withdrawal, altered consciousness, or a medical emergency requires urgent local in-person care.
Nature of the service
Appointments are delivered remotely at a scheduled time and may include assessment, follow-up, psychological care or medication-related care when appropriate and within professional and local requirements. In-person examination, referral or a higher level of care may be recommended.
Identity and physical location
Identity, country, city, current physical location and an alternative contact method are confirmed at the start of the appointment. These details support safety, disconnection planning and local escalation when needed.
Privacy
The patient should use a private setting where possible and disclose who is present. The appointment must not be recorded, photographed or shared without explicit permission. The clinic uses third-party technical services that may process data in different countries under their own infrastructure and policies.
Communication boundaries
WhatsApp is an administrative channel for booking, payment, links and notices. It is not used for assessment, treatment, medication changes or crisis management. Clinically material information belongs in the appointment and appropriate professional record.
Technology failure
The agreed alternative method is used after disconnection. If there are safety concerns, the clinic may use the alternative number, local trusted person or emergency route based on the patient’s location. If meaningful care could not be delivered, completion, rescheduling or payment handling is documented.
Prescribing and cross-border care
Booking availability does not guarantee that medication can be prescribed or a formal report issued in every country. Service availability depends on the patient’s location, professional scope, local requirements, monitoring and access to urgent care.
Consent and questions
The patient may ask about the service, alternatives, practical risks, privacy and fees. Written, electronic or verbal consent is documented before care or at the start of the appointment. Consent to ongoing online care can be withdrawn, while safety, record-retention and appropriate referral duties remain.
Limits of consent
Consent does not guarantee a treatment outcome, does not make online care suitable for every stage, and does not prevent recommendation of in-person examination, referral or emergency care when clinically necessary.